I am fully connected to the Internet, my date and time are fine, and my other Apple ID requests work with other places. My issues is the App Store. I had changed my primary email a couple of hours ago.
Problem With Apple’s Servers?
It worked when I relogged into Apple and the App Store. I updated my itunes and iphone 6. Now the itunes cant detect my device and I have tried restarting both laptop and phones. Are you referring to the WiFi sync? If so, you sometimes need to plug your iPhone into your computer using the USB cable to get the sync working again, after certain iOS upgrades.
I just updated to iOS I cannot download any apps with this problem. Can you help? Hey, i did a soft reset by pressing the home and sleep key as you told and it worked like a charm!! The reset fixes a lot of problems. Whenever I have a problem with any iOS device, I reset it.
I never reboot my Mac. I updated to IOS I contacted Apple and worked with two different support people for hours on two different occasions. She said she had same model ipad and was having same issue! I tried everything they have suggested… over and over again. Any suggestions?
How to troubleshoot Wi-Fi connectivity
I used to upgrade the day they were released. Now I wait a few months. They may have suggested this, but I would try resetting the device. Your device will start back up after a few minutes. Another thing to try — sign out and back in to the iTunes Store. You can sign back in from there, or when your device needs your Apple ID. Since your WiFi network seems to be an issue, you could try forgetting the WiFi network and then signing in again. Tap on the forget network button and then sign in again with the WiFi password. I would also try restarting your WiFi router.
As usual, Apple will be silent about this and then release a patch sometime, unless they can fix it on the server side. Thank you for your reply and suggestions! I have tried all those things you suggested multiple times. Nothing works! Using a different wifi source, I was able to access the Apple site and verify my Apple id.
There are a few things that keep me with Apple products — high quality hardware, excellent multimedia creation capabilities peerless on mobile devices , and unfortunately ecosystem lock-in hundreds of dollars of iTunes movies, TV shows and apps. That said, their services are abysmal. Unfortunately, there are no third-party alternatives. Your devices are hobbled without the Apple ID authentication working. They really need to step it up. Google and Amazon are flawless when it comes to server-side technology and data center operations.
An iPhone is enough iOS for me. Unfortunately, Apple has really gotten into the business of hobbling older devices. My old iPhone 4, which I still keep around, is actually still quite usable because they cut it off from iOS updates. Now they are tricking users into updating older devices, but the updates render them useless. The Apple I loved headed by Steve Jobs had people buying devices because they were great. Now they seem to be tricking people into upgrading devices, instead of having them do it out of brand loyalty and respect.
Could you please help? Thank you! Finally I was so fed up and I reset all the settings, after which I was able to login. And my lovely iPhone tells me to connect with iTunes. How can I fix this problem? Please help me. The good news is that Apple will fix these problems. I really wish Apple would allow it, even if it meant starting with a clean slate. My hunch is they do it so they can brag about how many people upgraded to the new version of iOS. I guess there are some edge cases.
If someone upgraded to iOS 10, purchased an app that required iOS 10 and then downgraded, they could no longer use the app. They could issue a refund. Apple likes to keep things simple, however. Hang in there. It will get better. I used to upgrade to the new version of iOS the day it launched. Now I wait weeks or even months. I get it, millennials love iPhones tattoos and stretched earlobes and Apple caters to them. Other operating systems… Well, you have to wonder how they come up with their cockamamie features.
AirDrop is so much better, but their competitor used it as a selling point. Their competitor also tried to compete on battery life, to disastrous results. Now there are reports another model in their smartphone lineup is having the same problem. I am unable to open or download updates to my apps.
My iTunes account email address is associated with an old email address. I see your dilemma. I say yes every time but nothing happens after that. Yet in diagnostics it recognizes that I have an account, serial, phone, etc. I have uninstalled and reinstalled iTunes. Yet I can go anywhere else I want on the internet, including Apple sites. Host file: And so on. There should be no reason for this.
It worked about a year ago then stopped working and I have given up on Apple except using the phone for texts and emails. Verizon will back up most everything but not messages. I want to scream. Or go to Android. I have spent literally all day on this. Just a thought — can you verify that the USB port and cable are working properly? I was ripping my hair out trying to update a different device not Apple and it ended up being the USB port. One last suggestion — try doing a reset. When iOS comes back up, try plugging it into your computer. So my iPhone 6 says I have a pending update to iOS Help please its driving me nuts.
They probably fixed it in You can try doing a reset. After updating my iPhone 5S to After hours of troubleshooting — restarting the phone, signing in and out from App Store etc. Both App Store and iTunes Store were set to off. Hope this helps. I want to change that ID and want to login with a new one. Your Apple ID is your email address. Once you have your Apple ID, you can use the same site to reset your password. If they did, anyone could hack into your account.
I cannot connect to the iTunes store. I have tried using my Apple ID and it still will not work and I cannot restart my device. Try it again later. Next, tap on Sign Out. Tap on that and sign in. This fixes most problems with iTunes Store accounts. I had this same problem and spent a full day on trying to fix it while receiving Apple tech help also. I finally fixed it by clicking settings, general then scroll to very bottom and click reset.
Finally the last thing I did was reset my network settings! A few iOS 10 users have complained about this problem and posited this solution. Thanks for adding the comment.
It will likely help a frustrated user. Apple has a website to do this and some documentation. It looks pretty straightforward. Try logging into Appleid. Now go back to your device and enter your password for iTunes again. It worked for me! One is that your email and password were wrong or entered incorrectly.
When you login, it pulls up information about your account. You can freely browse the App Store, but when you purchase something, you authenticate with a server. Their choice of error messages is unfortunate. It should be something more specific. Plus when I enter my Apple ID it shows verifying connection failed and then the password needs to be updated. I think there may be a problem with your password. Roy Trenneman would agree with that solution.
My problem is not connecting. My problem is that I am purposely not connected but it insists on sending me that message over and over no matter how many times I close it. Is there any way to turn this notification off? I believe if you sign out of the iTunes Store, you can avoid this message. Your best bet is to just enter your Apple ID and it should cache it for some time. This happens on my Apple TV from time to time. It keeps popping up the prompt until I enter it. I happens about four times a year.
I can not connect to the iTunes Store.
Date and Time was not set to Automatically. I get a modal dialog box often hidden below other windows on my PC. I feel your pain. I find iTunes to be one of the most frustrating apps, but it is par for the course with stock Apple apps. Apart from GarageBand, most stock Apple apps are horrible. I like Apple devices a lot. Their operating systems, particular Mac OS X, are great. But their apps are horrible and iTunes is one of the worst. I try to look for alternatives. For example, I use Chrome instead of Safari, as Safari is just horrible.
I tried it on my Mac and I was still able to access my iTunes library. There are also alternatives to iTunes. All other services are working except this. It could be an issue with the iTunes Store.
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Did you recently upgrade to iOS 10? If so, please read the update section above, at the end of the article. I get an error that states cannot log into the Apple server. I am using Windows 7 and they say that this is compatible. Can you help me find a solution? If this works, the problem may be a network configuration issue. Try restarting your computer, which may refresh the network connection and allow you to connect to an Apple server. One thing I remember from years of using Windows — restarting fixes a lot of problems.
I have to admit, iTunes is also quite a mess these days — even on the Mac. Kindly tell me how to fix it and even my App Store is working which definitely means my account is OK. What should I do? However when trying to access from a different iPhone on same account it works just the way it should. From there on, every app would install. A lot of people had to reset network settings to restore iTunes and App Store services.
It worked for me. What to do when this error occurs Unable to sign in. How do I resolve this problem? I am having same problem and have been for days. Reset network, logged out and back into Apple ID. It offers better feedback. You can try using a different DNS server. Agree — still an issue, and for me none of the solutions in this post or comments work but I appreciate you trying to help!
I see a spike in traffic to this post, which usually indicates a problem. I notice Apple is getting sneakier about reporting the issues. They removed the timeline from their system status page, so no one can see the history of server problems. I mention this in the article.
I just wanted to purchase one song! I hate Google Play or Google anything!!! They seem to want to take over everything and control my life! Keep your mitts off my post. I like Google Play. They give people 48 hours to watch a rented video, as opposed to 24 hours with iTunes. If I get home late, I can start watching a movie on Google Play and finish it the next evening.
I can also watch it twice. It offers better music quality and fewer bugs. Their music is encoded at kbps vs. I edit comments for spelling, grammar and profanity. People have to be able to read comments, after all. I have an iPhone 5S. I cannot connect to iTunes.
If iTunes can’t connect to the Internet on PC
So I also cannot use the App Store. Please help me to solve this problem. You will be required to sign in to WiFi networks again. I began having these problems with the iTunes Store on my iPhone 6s Plus recently. Worked great. Honest truth. I need my music, lol. Apple introduced a bug in iOS 10 that affects iTunes Store access.
Resetting network settings will usually fix it. The problem was solved by resetting the network settings as mentioned in the device issues part, thanks a lot!! I have an original iPad with iOS 5. Try resetting your network settings. A few people are experiencing this problem after upgrading to certain versions of iOS This is BS! I have to reset my network settings! You may have the mute switch turned on.
You may be in Do Not Disturb mode. Swipe up from the bottom to reveal Control Center and then check if the Do Not Disturb icon crescent moon is on. If it is then turn it off. A lot of people are solving this problem by resetting their network settings. Check out the comments for more information. Thanks, the update about resetting network settings worked for me. I have always been able to log into iTunes Store without any issue, and within the past week or so, I got this message that it cannot connect to iTunes store. This should confirm the validity of your ID. My phone cannot connect to the iTunes Store.
It has been months now. Seriously, I need assistance on this matter. I leave my number here. Please read through this article and the comments. It has all the information I know about how to solve this problem. I am not affiliated with Apple and do not offer customer support for their products.
I have downloaded iOS 11 and I cannot connect to iTunes or the App Store… I have been trying to do things through both download messenger and I click the cloud to download, put password in and it goes right back to the same screen. I even tried to purchase something just to see if I could and says cannot connect to iTunes. Have reset network settings and still no luck. Any other suggestions? I need your help. What I should do?
Try to follow some of the tips in the comments. The link is posted on several replies in the comments. Good luck! The update at the bottom of the first page, of resetting your network settings worked for me! My problem is quite unique. I had zero problem, none whatsoever, going to iTunes or App Store. In fact I have fond memories of clicking ITunes and boom I have all these choices.
That is, until I got an offer to sign up to iCloud. I wish I never did. But I did sign up with a password and all that, but I already did have an iTunes password. After iCloud both iTunes and App Store completely stopped working for me. I re-downloaded the iTunes Store app and it is not opening, nothing is popping up not even saying there is an issue, I have shut down my phone two times and reset my networks.
My phone is also updated. So what is going on? Did the iTunes Store app finish downloading? Sometimes when you download an app, it takes a while to completely download and install. Another possibility is that you may need to restore your device to factory defaults. This will remove all of your user data. You can still re-install all of the apps you own. Make sure to backup your data to iCloud before doing this.
When you are done, your iPhone will be like new again. You can go through the process of logging in with your Apple ID and setting up the phone. I keep getting a message unable to connect with the server. This may be due to a temporary network issue. Data centers tend to be under a lot of stress during the Christmas holidays. Everyone is home and hammering away at servers. Try again and it should work. If not, follow the steps in the article. Error since mid December. This is discussed in the comments below. This has to do with parental control settings in iTunes.
I need to incorporate this into the article, however, the information is available in the comments. I need help. I know the password is right.
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Some users who have recently upgraded to iOS 10 are experiencing problems connecting to the iTunes Store. This has been fixed by resetting network settings. Be advised that after your network settings are reset, you will need to re-enter all of your WiFi passwords. Please help me out … I have iPhone 7 … updated software … but cannot connect to iTunes Store???
I performed all these task including: Reset of network, settings, content and date and time even I reinstalled my iTunes app but iTunes did not work.. Please resolve my issue. When I sign in it spins thinking for about 20 seconds before dropping off back to update screen. With nothing accomplished. Have tried all kinds of things with nothing working. I used to just click iTunes Store and I could buy songs. What gives? They removed the capability to buy music on Apple TV altogether.
Now it seems, they are erecting barriers to prevent iTunes music purchases. Otherwise, you are better off buying music a la carte. I have the same issue. I can not even subscribe to a new podcast. Your reading comprehension seems to be a bit off. This is a user interface issue, which is a tech issue AND a music issue, because the user is trying to purchase music.
It has nothing to do with downloading Podcasts, which is your entirely different problem. You just read a few comments and took them out of context. I started having problems logging into iTunes on my desktop, after loading iTunes on my laptop. On the Store page is an option to Share details about your library with Apple.
Uncheck that; no change. Why not try the Restrictions pane, to fully block access to the iTunes Store?
No internet connection? Be prepared for iTunes to drive you crazy | Macworld
No dice; you still see the irksome dialog. How about the nuclear option? Sign out of the iTunes Store. Surely that should work. This problem began with the latest iTunes update, version Anyone remember the iTunes MiniStore? Of course, Apple collects even more information now, but at least the company learned from that mistake and was up-front about it. Other people may choose to work without an internet connection; I know a number of writers who do this to avoid sapping their productivity with needless web searches and other ways of procrastinating.
There are two ways to fix this, for now. The first is to launch iTunes with an internet connection active, then turn off your internet connection. But this only works for the writers I mentioned above, or others who choose to turn off their internet. If you really need a way to do this, you could create a personal hotspot on your phone, connect to that briefly, launch iTunes, then disconnect.
The second solution is to downgrade to the previous version of iTunes. When you update iTunes, more than just the application is updated.
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